Online Banking

You can immediately create your Internet Banking password

With Internet Banking “Create User” and “Forgot My Password” screens, you can carry out your transactions quickly and easily by using your DenizBank debit card, credit card or Republic of Turkey ID number information.

If you do not have a DenizBank card, you can log in with your Republic of Turkey ID number using the step, “I do not have a card” and get a new password.

Transactions you can carry out from “Create User and Forgot My Password” screens:

• Create Internet Banking user,
• Have password re-sent to your mobile phone if you do not remember your internet banking log in password,
• Lift any blockage in the event that your internet banking user information is blocked.

Transactions you can carry out

Users who would like extra security may select SMS Verification option and use Internet Banking based on their preferences indicated below.

Based on the preference, Security Code is sent as SMS to the customer’s mobile phone registered in our system.

The security code is a one-time-password and it must be entered on the screen within 180 seconds and SMS verification is realized.

Advantages

• You do not need a separate device to use SMS Verification. All you need is your mobile phone to use the application.
• The application is independent of your user information. Since the Security Code will be sent to your own mobile phone, the transactions you set cannot be realized by someone other than you.

Changing Usage Settings

You can change your SMS Verification Usage Settings through SMS Verification / Usage Settings step under “Security and Settings” menu or by calling 08502220800. If you wish to change it through Internet Banking, the Security Code will be sent to your mobile phone and you will be asked to make SMS Verification.

In the event the Security Code is Entered Erroneously

In the event that the Security Code is entered erroneously three times, the user will be blocked. The blockage duration is 1 hour. You may dial 5 after calling 08502220800 to access Internet Banking.

Invalid Security Code

The Security Code that will be sent to your mobile phone number is valid for 3 minutes. The Security Code will be invalid after such period.

Updating Mobile Phone Information

You can update your mobile phone number at your Branch.

In order for its customers to carry out their transactions securely through Internet Banking, DenizBank serves with ÞifreTek device, which generates a new and one time password every time.

When logging in to Internet Banking, you have two-phase security with ÞifreTek in addition to username and password.

What are the advantages of ÞifreTek?

• Generates a new “One-Time-Password” special for you each time.
• When the generated password is used once, neither you nor someone else can re-use such password.
• You can safely log in to Internet Bank whenever you want (office, home, internet café, mobile phone).
• You can carry with you at all times (provides mobility).

How can I have ÞifreTek delivered?

After applying for ÞifreTek, it will be sent to your address via courier within 7 days and the delivery will be made to you along with ID control.

What should I do to start using ÞifreTek?

In order to use the ÞifreTek delivered to your address, you need to activate the device through “Internet Banking – Security Management” menu. After your ÞifreTek is activated, you can log in to Internet Banking by generating One Time Password.

How do I generate password with ÞifreTek device?

You can generate password by clicking the button on the device. 6-digit “One-Time-Password” will appear on the screen. Your password is ready for use. ‘ÞifreTek' or ‘ÞifreTek Mobil'

How can I apply?

Retail banking customers can issue a request via Internet Banking or Telephone Banking. Legal Person customers and joint account owners can make application through our branches only.

Are ÞifreTek and ÞifreTek Mobil applications paid services?

No, ÞifreTek and ÞifreTek Mobil are free of charge.

What are ÞifreTek and ÞifreTek Mobil Use Options?

In addition to your Internet Banking log in transactions, you can also use your ÞifreTek or ÞifreTek Mobil for transfer transactions if you like. You need to define such request through “Security Management – ÞifreTek – Usage Settings” menu.

Can I both use ÞifreTek and ÞifreTek Mobile?

You cannot use ÞifreTek and ÞifreTek Mobile together for your same account.

What is Mobile Signature?

• Mobile signature is a service allowing you to easily receive and use your ID card (qualified electronic certificate) which you can use on electronic environments.
• In other words, Mobile Signature is a service allowing the Electronic Signature, described in Electronic Signature Law numbered 5070 and equivalent to Wet Signature, to be fixed by using GSM SIM cards.

With Internet Banking My Safe, Your Valuable Files are Secure!

Internet Banking My Safe, where you can securely upload your digital pictures, valuable documents or important files at storage spaces specially allocated for you, is at your service!

With Internet Banking My Safe;

• You do not lose your files when your computer breaks down or is lost.
• You can sort your files into folders according to type.
• You can list your current files according to type, name or date.
• You can access the files you uploaded from home, office or anywhere you connect to internet.
• Internet Banking My Safe application is FREE to all Internet Banking users!

Detailed Information:

With Internet Banking My Safe application, you can keep your documents in 5 different folders:

• My General Safe
• My Document Safe
• My Financial Safe
• My Picture Safe
• My Private Safe

After you select the folder name, you can upload any of the following file formats to Internet Banking My Safe.

Total safe capacity is 1 GB. Size of file that can be uploaded at once cannot exceed 4 MB. The file extensions which you can upload are: JPG,XLS,DOC,PDF,XLSX,DOCX,PPT,PPTX,PNG,TIF

You can view information such as the last 5 files you uploaded and safe used up space by clicking Internet Banking My Safe menu under top right menu on Internet Banking. You can add new files and view your existing files with “Add new” and “View” buttons.