AçýkDeniz Internet

Yes. To view points earned by transactions made through the Internet Branch, please click.

They are executed instantly. Only swift transactions in USD and EUROs scheduled until 16:00 will be carried out on the next day and swift transactions scheduled after 16:00 will be carried out within 2 days. For all other currencies, transactions scheduled until 16:00 will be executed within 2 days and transactions scheduled after 16:00 will be executed within 3 days.

Yes. You can view all your accounts and cards.

Yes. You can view your Overdraft Account through the “Account Management” menu.

By an instruction sent to your branch or to the Contact Center, any account you request will not be viewed.

To see the Internet Branch transaction and limits, please click.

Yes. You can view them online by using the “Account Summary” menu.

You can download your account summary (from the “Account Management” menu) to your computer in excel format.

Time deposit accounts opened at your branch should also be closed through the branch. To close your time deposit accounts, which had been opened online, you have to send an instruction to the Contact Center or your branch.

You can view interest rates for time deposit accounts on the “Account Management” menu.

You have to send an instruction to the Contact Center or your branch.

No. You can only receive slips for transactions made from the Contact Center, Kiosks and the Internet Branch.

Yes. You can send it to your e-mail address by clicking the e-slip option on the “Account Management” menu and can get it printed.

You can get official slips from the branch where your account is held.

On the “Account Management” menu, you can access detailed information about your previous transactions by clicking the e-slip option.

You can schedule EFTs until 17:00. EFTs scheduled after 17:00, will be carried out on the next business day.

By clicking the option “Transfer by Name of the Payee” on the “Transfers” menu, you can transfer money to any DenizBank branch. It would be enough to correctly enter the receiver’s first name, last name, birth date, father’s name and mother’s name.

Yes, you can conduct money transfers between your accounts any time of day.

You can transfer foreign currency to another bank using the “Swift” option on the “Transfer Transactions” menu.

It is 25 YTL.

Swift transactions in USD and EUROs scheduled until 16:00 will be carried out on the next day and swift transactions scheduled after 16:00 will be carried out within 2 days. For all other currencies, transactions scheduled until 16:00 will be executed within 2 days and transactions scheduled after 16:00 will be executed within 3 days.

You can get it from the branch where your account is held.

On the “Future-dated transactions” menu, you can schedule a payment for a future date. For the transaction to take place, there has to be sufficient balance in your account on the date of the scheduled payment.

The account you selected when you scheduled the future-dated payment will be used to make the transaction.

Yes. You can change or cancel your future-dated payment instruction.

The transaction will not take place unless the balance of the account you had selected is sufficient for the payment until 12:00 of the payment day. The transaction will not take place even if you deposit money after 12:00.

If you wish, on the payment day, we can send you a reminder SMS message or an e-mail. For that, you need to indicate a sending option as you schedule your payment.

When you schedule future-dated payments, the days of payment are checked by the system. If any fall on weekends or a bank holiday, a record is made to make the payment on the next business day.

Yes. You can change your transfers (transfer by name of the payee, inter-account transfers, EFT and paying another person’s credit card) to registered transactions, update existing registered transactions or cancel them.

On weekdays, mutual funds are bought and sold from 09:00 to 14:00. B type liquid funds can be bought and sold 24 hours a day. (Except between 16:00 and 17:30 on weekdays)

Yes, you have to open a separate investment account.

By selecting the “Online Stock Exchange” option on the “Stock Transactions” menu, you can access stock information instantly.

You can make a request online by clicking the “Bonds/Bills” option on the “Investment Transactions” menu.

You can pay Telecom, Cable TV, Turkcell, Turkcell Discharging Units, Telsim, Avea, Digiturk, BEDAÞ, TEDAÞ, ÝSKÝ, EGO and ASKI bills.

For the time being, you can schedule automatic payments only for Telecom, Turkcell and ISKI bills.

For the time being, you can view your automatic payment instructions only for Telecom, Turkcell and ISKI bills.

Yes. You can change or cancel your instruction online.

Payment will be made on the evening of the payment due date, if the balance of your account is sufficient.

You can view available limit, defined limit, billing period, payment due date, transactions made during the statement period and the last 5 statements.

Payment will be made on the evening of your credit card’s payment due date, if the balance of your account is sufficient.

You can cancel your instruction by choosing the “Automatic Payment Instruction” option on the “Credit Cards” menu.

The balance, minimum payment amount and payment due date of credit cards are regularly sent to our customers every month by SMS and e-mail. If you want your credit card statement to be sent to your e-mail address in detail, call 444 0 800.

You can benefit from this service if you have a DenizBank credit card and your mobile phone number is recorded in the system of our bank.

Although there is no fee for online cash advance transactions, the cash advance interest rate applies.

You can make the payment by choosing the “Paying Another Person’s Credit Card” option on the “Credit Card” menu.

You can view statements of only the last 5 months.

You can make the payment through the “Paying Another Bank’s Credit Card” menu.

You can make a request by clicking the “ATM Card Application” menu and link your account to your existing card.

You can get a password or change your existing password by using the “Password Transactions” menu.

The Virtual Card is an additional card linked to your existing credit card. It is not printed. Instead, you are given the card number, security code and expiry date.

The limit of the virtual card is set only by the cardholder in connection with the main card. You can cancel the virtual card whenever you wish and request a new one.

You can view the numbers drawn for your card on the “Credit Cards” menu of the Internet Branch.

It is the total value of EFT, transfer, transfer by name of the payee and swift transactions that you are allowed to conduct daily using AçýkDeniz.

If you are an individual customer, you can send an instruction to your branch or the fax number (336 30 60) of the Contact Center. Your limit request will be processed on the same day. Corporate customers can send requests to customer representatives at their local branch.

You can update your contact information using the “Personal Transactions” Menu

• Transfers can be canceled on the same day. • To cancel or correct EFT transactions, a message is sent to the recipient bank on the same day. • Foreign currency transactions cannot be canceled. • Payments of bills can be canceled on the day of the transaction until 17:00. • Investment transactions cannot be canceled. B type liquid funds can be bought and sold within the same day.

There is only a fee of 25 YTL for swift transactions and a certain rate of commission for stock transactions.