*For your security, your card is blocked when it is delivered. 1 day after we are notified by the courier that your card was delivered, it will be automatically opened for use and you will receive an SMS notification.
* When you receive your card, you may start using it on the same day after obtaining your PIN number. You may text SIFRE, leave a space, write the 4-digit PIN number you choose, leave a space, write the last four digits of your card number and the last three digits on the back of your card and send to 3280 by SMS. (E.g.: SIFRE 1234 1234567).
*Please do not choose your card PIN number among figures that are difficult for you to remember and easy to be estimated by third persons, such as your date of birth. You should protect your card and your PIN number which is required to use your card, not share it with third parties and take the required measures to prevent others from using it.
*In the event your card is lost, stolen or your PIN number is acquired and you notice that your card was used in any transaction beyond your will, please immediately report by calling Telephone Banking at 08502220800.
*Please note that you are responsible for losses arising from illegal usage that occurred within 24 hours prior to reporting loss/stolen case, being limited to TL 150. However, in the event such notification is not made, the mentioned limit shall not be applied and you shall be responsible for all expenditures incurred. You may have the TL 150 which you will be responsible for in a loss/stolen case insured by an insurance company or you may call Telephone Banking at 08502220800 to have this product via our Bank.
* You should update any changes in your contact details within 15 days at the latest via our branches, through 08502220800 or https://www.denizbank.com/en/. Otherwise, you may not receive notifications.
*Shopping made abroad by the Customer with his or her card and other FX Transactions shall be converted into Turkish Lira by the Bank at the date on which such transactions are recorded in the account upon its own FX sell rate or a monthly average currency rate that the Bank will determine. In credit card transactions abroad, the Bank has executed agreements with institutions with USD as the currency. Any spending originating from abroad shall be first converted into USD by taking as principle the conversion rates applied by international card issuers Visa International and / or MasterCard International, regardless of the original FX type, and then such expenditures shall be translated into the BANK’s records in USD by including the commission of up to 3% they apply. Transaction fees charged by these international card issuers shall be recorded by the Bank in USD or TL upon customer preferences in account statements and the Customer may pay his or her debt in TL or USD. When the amount converted by Visa/ MasterCard and conveyed to the Bank through clearance into TL, the Bank’s current FX sell rate on the day when the transaction was received from clearance shall be used. However, expenditures made at foreign airlines based in Turkey may be in USD in the account statement while being issued in Turkish Lira in the sales document. Authorization fees related to Customer’s domestic and international expenditures and cash advance withdrawals shall be in the account statement (domestic authorization fees shall be in Turkish Lira and international authorization fees shall be in USD).